A: This is completely normal! Payment Pending means that we have authorized your payment through your bank or through PayPal, but we have not yet captured your payment. We do not capture payments until your order is ready to ship. This ensures that you are able to make necessary changes or cancel your order, if needed. Once your payment is captured, your order will enter "Shipment Pending" status. At that point, our warehouse is ready to pack and ship your order. If you have any questions about your order status, or feel that there may have been a problem with your payment, please call Customer Service at 206-734-4000.
A: All BabyLegs are manufactured in China.
A: We process your order within 3-5 business days. We ship from Edison, NJ. USPS takes approximately 4-9 business days for delivery.
A: BabyLegs are available worldwide. We currently do not ship outside of the United States. You can purchase BabyLegs from one of our online retailers or from one of our distributors or their retailers around the globe.
A: One size fits most. Our standard size 8cmx33cm fits most. Our BL Varsity designs are 40cm long x 9cm wide (great for adults, too). We also have BabyLegs in Newborn size of 21cm, which fits infants 0-3m. Adults also wear standard BabyLegs on their arms or on their legs like toeless knee highs.
A: Most of the BabyLegs are 80% cotton, 15% polyester, 5% spandex. Our SuperSoft BabyLegs are 100% polyester. Our made in Vermont organic cotton are 87%cotton, 12% nylon. 1% spandex. Our made in Vermont organic Wool are 88% wool, 11% nylon, 1% spandex. Our organic designs made in China are 80% organic cotton, 12% polyester, 8% spandex.
A: The manufacturer we use for our organic BabyLegs uses SKAL certified organic cotton and dyes that are Oko-Tek 100 certified.
A: Please visit our online store for items currently instock.
A: BabyLegs consumer orders ship for a flat fee of $5.99.
Wholesale orders and consumer orders totaling more than $120 after discount must ship via USPS Priority Mail at a calculated rate. Please contact Customer Service at 206-734-4000 for more information.
A: Please send an email to email@example.com. Include your email address and we will contact you. Also, this helps us know that there may be a problem to correct.
A: Yes. You will need to be sure that your name, address, and phone number on file with the provider that issued the card is exactly the same as the information you give to the merchant you wish to make a purchase from. If the information is different, the purchase could be declined.
You can check or update your profile information at the Web site of the provider that issued your card, or by contacting them using the toll-free number provided in your card materials.
If you received your item(s) from Company as a gift from a friend or relative who placed the order through our Website, please have the gift giver contact us to arrange the appropriate return or exchange.
For all returns, please email firstname.lastname@example.org with your order number and your request, and one of our Customer Service team members will contact you with further instructions.
A: Not after Jan. 1, 2006. The CPA says so.
A: BabyLegs orders shipped via USPS orders do not have the option of tracking, but do come with a delivery confirmation number.
A: On very rare occasions, an order does not arrive as planned. We ask that you use your tracking number to track your package on the USPS website before calling or emailing to ensure that there is an error.
Log into your BabyLegs account, click on the order you wish to track and the tracking number will be provided. If you do not have an account, please call Customer Service at 206-734-4000 and we will assist you. If you have attempted to track your order in USPS and there is a problem with the shipment, please contact USPS. Once a package leaves our facility, we are unable to discuss the shipment with USPS as per their rules.
If a package is missing, you will need to submit a ticket to USPS and send that ticket to us. We are happy to replace missing orders, however all requests must be submitted in a timely manner, within 30 days of the day of purchase.