A: This is completely normal! Payment Pending means that we have authorized your payment through your bank or through PayPal, but we have not yet captured your payment. We do not capture payments until your order is ready to ship. This ensures that you are able to make necessary changes or cancel your order, if needed. Once your payment is captured, your order will enter "Shipment Pending" status. At that point, our warehouse is ready to pack and ship your order. If you have any questions about your order status, or feel that there may have been a problem with your payment, please call Customer Service at 1(800)818-1427.
A: All BabyLegs are manufactured in China.
A: We process your order within 3-5 business days. We ship from Edison, NJ. USPS takes approximately 4-9 business days for delivery.
A: Currently, we ship from this website to any consumer within the U.S. and throughout Canada. All other international customers, please note that BabyLegs are available worldwide and you can purchase them from one of our online retailers or from one of our distributors or their retailers around the globe.
A: One size fits most. Our standard size for legwarmers is one size fits most - 8cmx33cm. Our Newborn size is 7cmx21cm fits infants 0-3m.
A: Most of the BabyLegs are 80% cotton, 15% polyester, 5% spandex. Our SuperSoft BabyLegs are 100% polyester. Our made in Vermont organic cotton are 87%cotton, 12% nylon. 1% spandex. Our made in Vermont organic Wool are 88% wool, 11% nylon, 1% spandex. Our organic designs made in China are 80% organic cotton, 12% polyester, 8% spandex.
A: The manufacturer we use for our organic BabyLegs uses SKAL certified organic cotton and dyes that are Oko-Tek 100 certified.
A: Please visit our online store for items currently instock.
A: We offer USPS First-Class or USPS Priority Mail; rates are calculated at checkout and you can choose your preferred option.
A: Please send an email to firstname.lastname@example.org and include your name, email address and description of the issue. We will contact you as soon as possible.
A: Yes. You will need to be sure that your name, address, and phone number on file with the provider that issued the card is exactly the same as the information you give to the merchant you wish to make a purchase from. If the information is different, the purchase could be declined.
You can check or update your profile information at the Web site of the provider that issued your card, or by contacting them using the toll-free number provided in your card materials.
A: No, we do not. As of January 1, 2006, the CPA no longer allows co-ops.
A: Yes, you can. Your shipping confirmation email will feature tracking via USPS.
A: On very rare occasions, an order does not arrive as planned. We ask that you use your tracking number to track your package on the USPS website before calling or emailing to ensure that there is an error.
Log into your BabyLegs account, click on the order you wish to track and the tracking number will be provided. If you do not have an account, please call Customer Service at 1(800)818-1427 and we will assist you. If you have attempted to track your order in USPS and there is a problem with the shipment, please contact USPS. Once a package leaves our facility, we are unable to discuss the shipment with USPS as per their rules.
If a package is missing, you will need to submit a ticket to USPS and send that ticket to us. We are happy to replace missing orders, however all requests must be submitted in a timely manner, within 30 days of the day of purchase.
If you received your item(s) from Company as a gift from a friend or relative who placed the order through our Website, please have the gift giver contact us to arrange the appropriate return or exchange.
For all returns, please email email@example.com with your order number and your request, and one of our Customer Service team members will contact you with further instructions.
A: You may return most new, unopened items sold and fulfilled by BabyLegs.com within 30 days of delivery for a full refund. Customer must pay shipping cost as a result of their own error (ex: wrong size). BabyLegs.com will pay any return shipping cost if the return is a result of our error.
A: Yes, you can exchange most items sold by BabyLegs.com within 30 days of delivery. Customer may pay any difference of item cost including exchanges of sale items for non-sale items and newborn size for one size fits most size.
A: A customer service representative will email you with your return information and you will receive the refund within 5-7 business days.
A: Please email firstname.lastname@example.org. Include your name, email address, order number and reason for return. A return label will be mailed to you after we are contacted.
A: Please send return packages to:
Attn: BABYLEGS CUSTOMER SERVICE
80 Distribution Blvd
Edison, NJ 08817
A: Please make sure to reference your order number.
A: The order number is a 9 digit code (includes no hyphens) found on the packing slip that comes with your item(s).